Marketing Activities, January to September 2018

The new year at The Document Foundation starts with FOSDEM, where many LibreOffice contributors gather for the largest Free and Open Source Software (FOSS) meeting in Europe. In 2018 we had a booth in the main hall of building K, where most of the largest projects are based, and a devroom focused on OpenDocument Format (ODF) editing software.

The marketing team at TDF was in charge of the booth and the devroom, and also of logistics for the internal meetings and the hackfest organized at ICAB just after FOSDEM. I also helped to cook some real Italian pasta for the social dinner on Saturday, where the community gathered together with some friends.

Just before FOSDEM, we announced LibreOffice 6.0. We coordinated the announcement, drafting the documents for the press kit and organizing several pre briefings with journalists. As usual, thanks to the efforts of localization volunteers we were able to distribute the press release in some local languages.

We then followed up with announcements of minor releases, with a reduced emphasis in comparison with the major announcement.

After FOSDEM, we started working on TDF’s Annual Report, drafting most of the content and illustrations, and collecting images from community events for the final version. We have managed the final layout, using only free software (LibreOffice for drafting text and drawings, GIMP for tweaking images, and Scribus for creating the final layout, using the free fonts Carlito and Caladea).

After releasing the Annual Report, we started to concentrate on the next major announcement, preparing journalist mailing lists. We have a large number of contacts in media outlets around the world, which we have to update regularly.

Mailing lists are key to maintaining regular contacts with journalists. Of course, relationships must be nurtured over time, and the fact that we have always been proactive and responsive has increased our reputation. We have always replied to requests in due time, and pitched new article ideas as often as possible.

We also increased TDF and LibreOffice presence on social media, by increasing the number of tweets and posts. This will further grow in the next few months, as an increasing number of journalists are shifting to social media as the main source of information for news stories.

In early August we announced LibreOffice 6.1, with a test of the increased Twitter activity, based on a policy document that we drafted and shared with community members. We duplicated step-by-step most of the activities from the previous announcement, but we managed to organize a smaller number of pre-briefings.

In addition to these “major” marketing activities, we also managed several background tasks which are useful to keep TDF engine in good shape. The first is keeping track of donations, which provide the economic resources for the project. We are closely following donation trends, and have been implementing A/B testing for the donation page.

Starting from the month of November, this will include fundraising. If we want to bring the project to the next level, we need to raise money to increase the level of support for local communities, and for marketing and education activities behind the OpenDocument Format.

Last, but not least, we warmly invite community members to attend marketing calls. If the schedule is not the right one please let us know, and we will change it to suit your needs. If necessary, we can schedule two different calls to talk with people in different time zones (Asia and the Americas are hard to fit into the same time slot, but we have active community members in both continents).

Sophie Gautier: an update about LibreOffice localization

Once in a while, I try to look back to see what the l10n project has achieved in the last months. And it is a lot! When you consider that almost every change in the LibreOffice interface means some work for the localizers, open LibreOffice and have a look, you will see new toolbars, new functionalities with new dialogues, some different labels, so many tiny things which request translator’s work.

And it’s only part of the work, a lot has been achieved also in the help. Old articles removed, texts on features that have never been documented have been added, new features are described. Finally, a fair amount of help pages have been changed or created and it’s much work for the translators. For example, between LibreOffice 5.4 and the next version, this is about 4,000 words that have been added to both UI and Help. This counts only new words, not those who are fuzzy or need correction.

Another part is LibreOffice online. Parts of the strings are already translated, but new words come that are not the easiest to translate because there is no context. For 2018, we are looking into deploying instances for localizers and the community at large to actually test the translation. The good news it that it’s much more light than the local application (2,768 words compared to 98,235 words in the UI).

There’s also a lot of work in Pootle going on with features rolled out and improved for our specific needs and purposes. We’ve learned that we run probably one of the largest installations of it and therefore quite some time is spent on improving it for our requirements. There are many corner cases that need reflecting, and lots of work is done in the background to streamline the process. To explain a bit the changes in the translation system without technical details, we previously used the resource src/res system and migrated to the gettext standard, for a better support of localisation in the product, so it’s an important step for the quality of LibreOffice localisation and a better recognition of our translators. Help is of course always welcome

Being a welcoming and open community requires ongoing work, for example, most of the contributors are not English native speakers while all the work is done in English. It’s true also for the strings added to the product but it’s not a problem because with all the eyes of the l10n community each typo made in the sources is reported, even a double space is reported and corrected. This is an unseen work done by the localisation team on the en_US version and I would like to thank them a lot for that.

And we have welcomed our newest languages: Plautdietsch and Sardinian.

In addition to the IRC channel #libreoffice-nlp on Freenode, we have now three new discussion groups on Telegram: LibreOfficeLocalisation for general discussions and information on localisation, LibreOfficeCJK for Chinese, Japanese and Korean languages and LibreOfficeRTL for languages using complex scripts. Exchanges going on there are mostly about bugs encountered on these writing modes more than on localisation. Most important news and information still go to the mailing lists.

Part of the translation work concerns also not only the product but the marketing activity, be it on the product or on the community. Thus we also work on videos subtitles, press releases, website updates. We also translate the surveys the UX/Design team is running to get feedback on the user preferences/habits.
The community is made of great people helping in all the facets of the project. LibreOffice project is big and it’s difficult to get the whole picture in mind when you’re not here for years and when you concentrate your efforts on a particular area. So part of my role is to help that each project is working well with others. Helping local marketing contributors to adapt the campaigns to their local target, helping UX to integrate localisation at the beginning are some examples.

There is a special thank I wanted to add for Yousuf Philips and the tireless help he brings in solving CJK and RTL bugs and simplifying the UI with a never-ending enthusiasm, big thanks to you Jay!

Update about Marketing Activities in 2nd Half of 2017

LibreOffice has turned seven on September 28, 2017. When we launched our first press release on September 28, 2010, our entire mailing list was quite small: 200 recipients gathered from different sources with journalists and media contacts from all over the world.

During these seven years, my main task has been media relations. One of the most important objectives has been the improvement of the mailing lists, both in terms of quantity and quality.

Today, after seven years, the size of the database has changed dramatically, as we have almost 19,000 email address in our mailing lists, which are targeted based on country, platform (desktop, iOS, Android, mobile, cloud) and focus (security and reviews). In 2017, we have started to target industry analysts, but this list is far from being complete.

Based on geography, we have 6 global lists (journalists, analysts, teams), 70 lists for Europe, 30 lists for the Americas, 5 lists for Pacific, 21 lists for Africa, 18 lists for Asia Middle East, 17 lists for Asia, and 24 lists for Asia Far East. In addition, around 5,000 records are updated and 2,500 are added each year.

Lists are global by country, plus each country – when possible – has a specific list of people who opened a previous press release. Thanks to this targeted database, we have a hit rate around 30%, twice as much as the global PR industry.

For major announcements, individual emails are sent to friendly journalists with a specific angle. I am connected to over 2,000 journalists via LinkedIn, and I have regular contacts with many of them.

Of course, taking care of mailing lists would not be enough without a monthly average of 50 personal contacts with editors, via email and/or phone, and over 100 answers to specific requests (pictures, statistics, review related questions and other info about TDF and LibreOffice).

Another project I have been working at is the production of basic slide decks on different subjects, which can be used by community members to create their own slide decks for presentations. At the moment I am working at updating the following slide decks: Project History & Background, LibreOffice & Competitive Presentation, Document Standards & Open Document Format, Advantages of ODF vs OOXML, Migration Protocol & Training Protocol, plus Useful Slides for Presentations. I also have less organized slides about Digital Citizenship, or the relationship between Technology and Individual Freedom of Choice.

Community members are warmly invited to send me an email to check if I have something which can help them to add some beef to their presentations. In fact, in some cases I test slide decks – adding new angles and concepts – in front of small audiences, before releasing them “officially” on the wiki.

Looking forward, I plan to bring analyst relations up to speed (as media), and improve community-focused activities, supporting the organization of local events and participate when it makes sense budget wise. I would also like to facilitate NLP (native language projects) involvement in the project, helping the integration of local communities within TDF and fostering their growth when they are small or even completely missing.

Coming up on 28th September: Reddit “Ask us Anything” (and a birthday)

Thursday, 28th September 2017 will be a special day – not only is it the seventh birthday of The Document Foundation, but we will also be running an “Ask me (us) Anything” session on Reddit – specifically, the /r/linux subreddit.

Team and board members from The Document Foundation will be on hand to answer questions and point people in the right directions. The AmA will run from 12:00 UTC, and we’ll be around for several hours to answer questions. (And indeed we’ll check the post the following day for any extra questions).

We look forward to taking part and talking to everyone!

Marketing activities so far in 2017: Mike Saunders

Thanks to donations to The Document Foundation, along with valued contributions from our community, we maintain a small team working on various aspects of LibreOffice including documentation, user interface design, quality assurance, release engineering and marketing. Together with Italo Vignoli, I help with the latter, and today I’ll summarise some of the achievements so far in 2017.

Videos

The year started off with preparations for LibreOffice 5.3, a major release that arrived on February 1st. We’ve found that videos are a great way to demonstrate new features to end users – and news websites often embed them as well. So I created a series of New Features videos for LibreOffice 5.3 covering the suite as a whole, along with Writer, Calc and Impress. So far they’ve had over 150,000 views in total:

Please confirm that you want to play a YouTube video. By accepting, you will be accessing content from YouTube, a service provided by an external third party.

YouTube privacy policy

If you accept this notice, your choice will be saved and the page will refresh.

I also coordinated script translations from our diligent localisation community, so that the videos had subtitles in 17 different languages. Thanks to everyone who helped!

Around the same time, FOSDEM took place in Brussels, and I used the opportunity to record video interviews with various people involved in The Document Foundation. If you want to learn more about how TDF works, and what you can do to help the project, check out this playlist:

Please confirm that you want to play a YouTube video. By accepting, you will be accessing content from YouTube, a service provided by an external third party.

YouTube privacy policy

If you accept this notice, your choice will be saved and the page will refresh.

After returning from FOSDEM, I also edited and uploaded LibreOffice-related presentations from the event.

Month of LibreOffice, and events

In May, we had another Month of LibreOffice, celebrating contributions from right across the project. But this time we awarded printed stickers to everyone who took part:

Over 300 contributors won stickers, and we gathered together some photos showing them in action on laptops, PCs, and even a bike!

Regarding events, I attended the MuvGoc ’17 BarCamp in Munich together with Thorsten Behrens. We discussed removing barriers in the digital world, and the relationship between open data and open source. See here for the write-up.

From 23 – 25 of June, I helped to organise a German LibreOffice community meeting in Berlin. We talked about various topics, including ways to bring in new contributors and link different parts of the project and community together – see here for the details (German version).

Website, blog and infrastructure

The LibreOffice download page was due for a facelift, so I worked with Christian Lohmaier (Cloph) on a new design: this makes the download button more prominent, provides better and clearer information, and is generally more pleasant to look at. Similarly, we worked on a restructured donate page, making it significantly simpler and more user-friendly than the previous version.

Meanwhile, I created a new Frequently Asked Questions page on the site, to handle some of the queries TDF receives every day. Community members can point users to these answers where necessary, and discuss them further on Ask LibreOffice.

Various LibreOffice-related events around the globe have taken place since the start of the year, and I collected information about them and wrote a short report. In addition, I summarised various updates from the Document Liberation Project.

If you haven’t seen TDF’s 2016 Annual Report yet, check out out – the TDF team worked together to write it and translate it into German.

Infrastructure-wise, Guilhem Moulin and I set up a new Nextcloud instance for community members to host and share data. We also moved the events calendar to Nextcloud as well.

LibreOffice timeline and LibreOffice 5.4

LibreOffice has a rich history behind it, starting with StarOffice in the 1990s and being open sourced as OpenOffice.org in 2000. To showcase many of the important steps along the way, we worked on a LibreOffice timeline on the website. Along with new versions of the suite, you can see news of major LibreOffice migrations and events that took place.

In August, TDF welcomed a new Development Mentor, Teodor Mircea Ionita (aka Shinnok). I worked with him to examine the state of our build system documentation, to see how we can make it friendlier for new developers – here’s my report.

Finally, for LibreOffice 5.4 I created another New Features video – and again, our localisation communities did a great job providing subtitle translations:

Please confirm that you want to play a YouTube video. By accepting, you will be accessing content from YouTube, a service provided by an external third party.

YouTube privacy policy

If you accept this notice, your choice will be saved and the page will refresh.

So that’s the progress so far this year – but there’s more to come, with the LibreOffice Conference in October, another Month of LibreOffice in November, and preparations for LibreOffice 6.0 – which is due to be released early next year!

Introducing Teodor Mircea Ionita, aka Shinnok, TDF Development Mentor

Starting from July, the TDF team has increased by one unit with the arrival of Teodor Mircea Ionita, aka Shinnok, in the role of Development Mentor.

Teodor has a degree in Computer Science from the University of Iasi in Romania, his native country and city, where he is still living.

We asked Teodor a couple of questions in order to introduce him to the LibreOffice community.

How would you describe yourself?

I’m a passionate open source advocate and developer, Unix head and occasionally sysadmin. I’m also deeply interested and involved in systems, network and information security as an independent security researcher and aficionado.

On a personal note, I like to travel a lot, enjoy swimming and sun bathing, exchanging good reads and good movies (who doesn’t like them?), as well as interacting with peeps of various trades and life experiences and learning from real people, instead of avatars.

Can you outline your work experience?

My experience in the field spans across 10 years, casting a wide range of interest in programming and scripting languages, operating systems, network and web technologies, with a rather strong focus on systems, network and application development on Unix flavours and cross-platform technologies.

I’ve been venturing with many more technologies throughout my career path, such as web development, system administration and some electrical engineering. Suffice it to say that I cast a wide and evolving net of interests in this fascinating and rapidly ever changing field. Not sure where it will ever stop? 🙂

I like to think of myself as a passionate open source advocate and developer, and an eager contributor to several FLOSS communities/projects like the Nmap Security Suite, Openwall and the Qt project. I also contribute via technical blogging, participation at events and conferences and involvement in knowledge and code exchange based communities like Stack Overflow and GitHub.

As a seeder to the open source ecosystem I authored several open-source tools: a front-end to the John the Ripper password security testing suite, and a cross-platform desktop app for the Tarsnap secure online backup service, as well as less impressive projects like an FTP server and a small GUI version of the Netcat tool.

Gabriele Ponzo (left), Theodor and Xisco Fauli (right) at KDE Akademy in Almeria (Spain)

Which are your desktop configuration and preferred development tools?

Having been a longtime Debian user on desktop, server and mobile (Maemo, Moblin, Meego, Nokia N810/900… the first real “smart” phones IMHO, good old days), lately I’ve been using macOS as my preferred desktop platform of choice out of convenience and probably because I’m getting older.

I like having a decent desktop and range of GUI applications to choose from, on top of the powerful Unix backend and tooling that I need for my day-to-day work – and I think the Mac provides that to a sufficiently acceptable degree and atop of a good hardware lineup.

Rest assured, on my day to day routine I still interact a lot with the various Linux and BSD distros out there, I wouldn’t go anywhere without my virtual machine only USB3 SSD Samsung Pro drive.

I still sport a powerful Intel based desktop workstation, with a triple boot, built just a year ago paired with a 40” 4k display from Philips, but I find that I use it sparingly nowadays.

For editing I use Vim, for complex projects Qt Creator IDE, LLVM/Clang tooling for C++, Git everyday everywhere and that’s about it.

Why did you decide to apply for the position of TDF Development Mentor?

This one has a simple answer: I was actively looking to fill a gap in my clients roster and what I usually do in that case is look at the daily tools that I’ve been using for years, with a preference towards the open ones, that I would like and love to contribute to and push further.

Needless to say LibreOffice was one of those indispensable tools for me and lo and behold, the TDF was actually looking for the Development Mentor position! We got in touch, we clicked and so I started as soon as possible. Thank you TDF! I’m genuinely excited to be part of it and hopefully I’ll be able make myself a valuable asset in a short time.

Teodor is available on IRC using the alias shinnok.